Return & Refund Policy

Overview

We take pride in offering premium-quality skincare products crafted with safe and tested ingredients. Due to hygiene standards, returns are subject to specific conditions outlined below.

Return Eligibility

• Returns are accepted within 15 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• Products with broken seals or signs of use are not eligible for return.
• Sale or discounted items are non-refundable unless damaged or incorrect.

Non-Returnable Items

• Opened or used skincare products
• Customized or special edition products
• Gift cards
• Items purchased during clearance sales

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and order details. We will arrange a replacement or refund after verification.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable.

Exchange Policy

We currently offer exchanges only for damaged or incorrectly shipped items. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly. We recommend using a trackable courier service for safe returns.